I'm constantly amazed at people who don't know how to "Push away from the keyboard" and think before posting negative comments. Listen, I found myself vascilating from tears to shouting at my monitor when trying to close out my launch party the other day. The new cart was not functioning quickly enough, everyone was on line at one time trying to place their orders with the new line, new catalogs, new reduced shipping and new hostess rewards all being released at once. I had to put in my party from scratch at least twice and still was having issues applying the new shipping. All of my items are still sitting in a posted (aka not yet shipped) status and I'm hoping everything will get here and be ironed out for my party next weekend.
Guess what? I can't control this. I did my part. I had my party, sold my jewelry and put in my order. Murphy's law intervened and we have a shopping cart feature that probably should have been beta tested a lot more before releasing it into the wild, and a dock strike causing back ordered and delayed products. The Nest has temporarily shut down the ordering process and will be reverting to the old cart along with the old hostess reward system until it can be fixed. To be quite frank, it totally sucks! But again, there is NOTHING I can do, and being negative and leaving snitty remarks on message boards is going to do more to damage your credibility than the actual issues at hand.
When I couldn't get my shipping to work out, I posted some questions to my up line and the forum. Everyone was experiencing problems. Huge wait times at the Nest were being reported and I wasn't sure what to do. Guess what I did. I told myself, the world will not end if I don't get this order placed today. I took a deep breath. I went and watched some T.V., I came back later and placed my order. I don't know when I'll get the order. I don't know if I'll even get all of my order (based on some orders having been delivered without newly back ordered items or half orders missing), but again... Nothing... I.... can.... do....
Remember one thing... Nothing is forever. This too shall pass.
If I need to explain to my customers that there were IT problems at O2, I will. I don't think there is a SINGLE one of my customers who has not experienced some sort of IT nightmare in their lifetime.
Origami Owl is a professional company and are certainly working hard to get this all sussed out. They're new and they're learning (I know that sounds like a cop out but it's true). They're going to fix this, we'll move on and look back and the hell that was the month of April and say, "Wow we made it through that." The question is, will you be proud of how you handled yourself?